Posts Tagged:Chatbot

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Enterprise Chatbots: 5 Use Cases

If you are over 40, you probably remember a time when business was entirely conversational. In the “olden days” before 1994, businesses interacted with customers almost entirely through in-person meetings or over the phone. There was no website or app to send people to. Business was entirely conversational. Fast forward to 2017 and today we…

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Part 1: With AI Chatbots, Commerce is Conversational (Again!)

AI technology is thriving and only getting smarter. And as machines continue to advance at a rapid pace, the case for utilizing chatbots as part of a brand’s customer experience is strong. A recent study conducted by Juniper Research predicts that chatbots could save businesses $8 billion annually by 2022. While some may fear what automation may bring…

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